Subject: Trainer Candidate - Kumudini Kota Kumudini
From: Kumudini Kota Kumudini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Apr 2023 01:28:19 -0400

| | Tech Support Test

Name | Kumudini Kota Kumudini
E-mail | [email-masked]
Phone Number | (91) 779941257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I don't live in Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wells Fargo | Lead customer service executive | 30/06/2023 | 77000
Previous Employer 1 | TCS | Team lead | 29/07/2022 | 49000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in Quality? | Worked as a team lead in 2 organisation. Currently handling a team of 15 associates. Responsible for doing quality check and identify the errors and come up with solutions to prevent them.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Came up with the ideas for reducing AHT. Conducted knowledge sharing sessions to reduce error. Listened to calls of team members and identifed where most errors were caused and tired to reduce them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | For a good customer service we do what the customer want, for a great customer service we do what the customer needs us to do by going the extra mile, while following the regulations.
What according to you makes you a good candidate for this position? | The in depth knowledge of the process and the ability to identify the errors.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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