Subject: Arabic Language Test - Umar Farooque
From: Umar Farooque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Apr 2023 07:02:34 -0400

| | Foreign Language Screening Test

Name | Umar Farooque     /  (+91) 9555232923    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam I tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again.

Thank,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul, Thank you for bringing this issue to our attention.I apologize for the inconvenience.

I would like to inform you that we take your feedback seriously and we will investigate the matter.
Further to ensure that this doesn't happen again.

Regarding your request for a replacement..Please provide me your order number and picture of scratch on the cabinet..

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