Subject: Trainer Candidate - Priyanka Sharma
From: Priyanka Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Apr 2023 03:46:32 -0400

| | Tech Support Test

Name | Priyanka Sharma
E-mail | [email-masked]
Phone Number | (110030) 9654113024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Senior quality analyst | 14 may 23 | 35
Previous Employer 1 | Teleperformance | Quality analyst | 5 july 19 | 18
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days (max)
Please briefly describe your work experience specifically in Quality? | I have 5+ years of experience in quality
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Issue-quality score was dipping
What we have done-ACPT Analysis & customer effort analysis done to gauge the errors & on the basis of that created a list of BQ associates & improved their performances

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means consistently meeting customers expectations. Great customer service is quick ,easy, personalized & empathetic.
What according to you makes you a good candidate for this position? | My skills & work experience of 5+ years in quality
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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