Subject: Re: German Language Test - Pragya Jaiswal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Apr 2023 02:25:54 -0700 (MST)

she messaged back ,she did not apply and not interested 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Monday, April 17, 2023 2:00:49 PM 
Subject: Re: German Language Test - Pragya Jaiswal 

did not answer , left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Sunday, April 16, 2023 10:48:44 AM 
Subject: Fwd: German Language Test - Pragya Jaiswal 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Pragya Jaiswal <[email-masked]> 
Date: 16 April 2023 at 10:06:07 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: German Language Test - Pragya Jaiswal 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Pragya Jaiswal / (248001) 7895426328 / [email-masked] 
	Whats your first language 	German 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir, 

We are extremely sorry for the inconvenience caused to you due to wrong address on courier's end. Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and frustration from your end is justifiable. 

I want to let you know that I have kept your complaint on top-priority and our team is working on it at this moment. I will get back to you as soon as the issue is resolved or within 24 hours to update you about the same. We appreciate your patience! 

Sincerely, 
Pragya Jaiswal 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Sir/Mam, 

We're on your request for a refund for sending you the wrong cabinet with scratches, we will certainly replace this item with a new one by ----Date------. 

We're truly sorry we let you down. As a goodwill gesture, we're sending you a discount offer of 10% on your next order from our website. We hope you'll give us another try! 

If you have any questions, please reply to this email or call our customer service team at 1-800-123-4567. We're available Monday through Friday, from 7 a.m. to 9 p.m.. 
Yours Sincerely, 
Pragya Jaiswal 	

	

BQ_END