Subject: Re: English Language Test - Vivek Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Apr 2023 02:09:43 -0700 (MST)

location- Mahipalpur, total experience- 5y, immediate joiner, lar salary-31k, expecting - as per company norms, sound ok, shared Assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, April 15, 2023 11:45:44 AM 
Subject: Fw: English Language Test - Vivek Gupta 

interview 

From: Vivek Gupta <[email-masked]> 
Sent: Saturday, April 15, 2023 11:33 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Vivek Gupta 

	
	
			Foreign Language Screening Test 
		
	Name 	Vivek Gupta / (91) 9664000822 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	First of all we are sorry for the inconvenience caused to you sir 

As your parcel is not yet delivered to you 
So our courier partner have found out that the address provided by you is wrong.So this is why your parcel has not been delivered to you.So in this situation you can do this if your current location is close to the location provided by you then you can go there and take delivery of the product otherwise you can tell me your current address I will update it in courier office can get it done. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Sir, I would like to apologize for this trouble to you. 
So you have complained that the cabinet is scratched So sir I would like to tell that we deliver brand new product absolutely sealed packed product to every customer.And the team that has installed it is also a team of professionals and these types of mistakes cannot be done by them either.So even after this if this has happened then I would like you to send me the photo of the cabinet and after examining it properly I can provide you whatever is the possible solution.