Subject: Japanese Language Test - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Apr 2023 15:46:25 -0400

| | Foreign Language Screening Test

Name | Abhishek Sharma    /  (91) 9560521184    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us regarding your recent order of a handbag from our online store. We apologize for the inconvenience caused due to the delay in delivery.

As per the tracking details, we can confirm that the order was shipped on the same day it was placed, but we have received information from our courier partner that the delivery was unsuccessful due to the incorrect address provided by you.

Please be assured that we are working with our courier partner to resolve the issue and ensure that your order is delivered to you as soon as possible. We kindly request you to provide us with the correct delivery address so that we can arrange for a re-delivery of your order.

Once again, we apologize for the inconvenience and appreciate your patience and understanding in this matter. Please do not hesitate to contact us if you have any further queries or concerns.

Thank you.

Best regards,

Abhishek Sharma
Customer Support
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our attention and we apologize for any inconvenience caused.

We understand your frustration and would like to assure you that we take such matters very seriously. We apologize that the TV cabinet delivered to you was not up to our usual standards and that the installation team did not notice the issue during the installation.

We would be happy to replace the TV cabinet for you or refund your money. Kindly send us images of the scratched TV cabinet along with your order details, and we will initiate the return process for you as soon as possible.

We apologize once again for the inconvenience and would like to assure you that we will do our utmost to resolve this issue to your satisfaction. Please let us know how you would like to proceed and do not hesitate to contact us if you have any further queries or concerns.

Thank you.

Best regards,
Abhishek Sharma
Homebox Customer Support

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