Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Apr 2023 07:09:16 -0400

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (91) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for contacting us,

As we can see you had ordered a hand bag from us 14 days back and we shipped the item to the delivery address which was associated with your account. We checked with courier team and get to know that they tried to deliver the item to you but unexpectedly the address was incorrect.

We would request you to please provide us your correct address, so that we can update it and send you an replacement to you as soon as possible.

Hope to hear from you soon,

Let us know if anything else we can help you with,

Thanks and regards,

Vasis Edmund

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting Homebox Team,

First off, we would like to thank you for selecting Homebox Team and for supporting us.

As we can see Abdul, you had purchased a TV cabinet from us and our team installed it for you but it looks like you get to see some scratches on the cabinet. We would like to apologize for the issue caused to you and please don't worry we will try our best to help you out.

Proceeding further, we will be considering the cabinet as a damaged item and we will be sending an replacement for you, please provide us the comfortable date and time so that we can arrange our service team to come over for the installation. Once they reach, they will install the cabinet and you can return the old cabinet to the service team.

As a token of apology, we will providing you $ 10 refund and it will reach you in 10 business days on your original mode of payment on your Visa and Master card, for Affirm or pay later it will be 5 business days.

We hope to hear from you soon,

Please let us know if anything else we can assist you with,

Thanks and regards,

Vasis Edmund

Homebox Team

| |