Subject: English Language Test - Bhanu Viswas
From: Bhanu Viswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 13:34:14 -0400

Foreign Language
Screening Test

Name

Bhanu
Viswas     /  (+91) 6303353085    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello dear user,

This is Bhanu from babyshop's customer resolution team here to adress your
concern regarding the handbag which you have purchased recently from us. You
have received this mail as a follow up on the issue which you brought in to our
light.

As I have double checked on your order ID 12345678,my backend team has confirmed
that the delay has been caused due to a minute mistake in the shipping address.
We have shipped the order to our delivery partner the day it was placed on. My
apologies for the inconvenience that you have gone through. Allow me to rectify
this by providing your current address by replying to this email. I'll make
sure it reaches your doorstep in the next 3-4 business days. Happy to help. Keep
shopping from us.

Thanks and regards

Bhanu Viswas

(Customer Relationship Executive)

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello dear customer,

This is Bhanu from Team Homebox here to help you with your grievance.

As I see from your order history that the product you have bought from us is a
refurbished one. I hope you are aware about the terms and conditions that are
available right below the product description and my kind suggestion is that you
go through them again.I confirmed it from our product installation agents and
they are not accountable for the cause.

Feel free to revert back and Thank you for shopping with us.

Team Homebox