Subject: Re: English Language Test - Nazia Kareem
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Apr 2023 06:18:37 -0700 (MST)

did not answer .left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, April 15, 2023 5:38:20 PM 
Subject: Fw: English Language Test - Nazia Kareem 

interview 

From: Nazia Kareem <[email-masked]> 
Sent: Saturday, April 15, 2023 4:06 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nazia Kareem 

	
	
			Foreign Language Screening Test 
		
	Name 	Nazia Kareem / (91) 09540475658 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Respected Mam, 

This email is in response to the email recieved by you on 15.04.23. 

This email is regarding order number ABC123 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 1234567890 and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us, we never want our customers to go through such hassle ever. 

Best Regards 

For babyshop.com, 

Customer Service Representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for bringing this issue to our attention. We apologize for the inconvenience this has caused to you. 

We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future. 

Regarding your request for a replacement or refund, we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently. 

Thank you for your understanding and cooperation. 

Best regards, 

Homebox Team