Subject: English Language Test - Preeti P
From: Preeti P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 08:50:10 -0400

| | Foreign Language Screening Test

Name | Preeti P    /  (91) 9654110837    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you so much for reaching out to us. Please allow me some time so that we can check through our courier partner. I will revert you as soon as possible. We want to let you know that your order has sent from here. I will enquire why it is delay. Then I will get back to you as soon as possible.

Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We are really sorry for your trouble which is happen by our product. Please allow me some time so that I can check what is happen exactly by our team. If it is already scratches on your TV before deliver your house. Then we'll try our best by replacing it with new one. Thank you so much for reaching out to us. We'll revert you as soon as possible. Have a good day.

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