Subject: Fw: English Language Test - Bhanu pratap Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 15 Apr 2023 12:09:25 +0000

interview
________________________________
From: Bhanu pratap Singh <[email-masked]>
Sent: Saturday, April 15, 2023 5:16 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Bhanu pratap Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Bhanu pratap Singh    /  (+91) 7840865540    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for reaching out to us regarding your recent order for the handbag. We are sorry to hear that you have not received your order yet, and we understand your concern.

Upon checking the tracking information of your order, we can see that the courier company attempted to deliver your order, but they were not able to find your address. It appears that the address you provided may have been incorrect.

We apologize for any inconvenience this may have caused you. Rest assured, we are working with the courier company to locate your package and have it delivered to you as soon as possible. In the meantime, we kindly request you to please check and confirm the accuracy of the address you provided us at the time of placing your order.

We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us, and we will be more than happy to assist you.

Thank you for choosing our online store, and we hope to hear back from you soon.

Best regards,
Bhanu
Customer Service Representative.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for bringing this matter to our attention. We are sorry to hear that the TV Cabinet you purchased from us has arrived with scratches, and we understand your disappointment.

We would like to assure you that we take such matters seriously, and we will do everything we can to resolve this issue for you as quickly as possible.

As per our policy, we offer a 14-day return and exchange period from the date of delivery. Therefore, we would like to offer you the following options:

Return and Replacement: If you would like to have the unit replaced, we can arrange for the pickup of the damaged TV Cabinet, and deliver a new unit to your address at no additional cost.

Refund: If you prefer a refund, we can process it for you once we receive the damaged TV Cabinet back to our warehouse.

Please let us know which option you would like to proceed with, and we will initiate the process accordingly. In the meantime, we kindly request you to share a few pictures of the damaged unit, so that we can assess the extent of the damage.

We apologize for any inconvenience this may have caused you, and we appreciate your patience and understanding in this matter.

If you have any further questions or concerns, please do not hesitate to contact us, and we will be more than happy to assist you.

Thank you for choosing our store, and we hope to resolve this issue to your satisfaction soon.

Best regards,
Bhanu
Customer Service Representative.