Subject: Re: English Language Test - Goutam Monga
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Apr 2023 04:54:19 -0700 (MST)

not reachable, left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, April 15, 2023 11:48:05 AM 
Subject: Fw: English Language Test - Goutam Monga 

interview 

From: Goutam Monga <[email-masked]> 
Sent: Saturday, April 15, 2023 11:08 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Goutam Monga 

	
	
			Foreign Language Screening Test 
		
	Name 	Goutam Monga / (91) 9034993730 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello sir, 

Thank you for reaching out. We appreciate your patience, and I'm very happy to solve your query today. 

Our company shipped by us, and and handed over to courier company same day when the order was placed. The delivery boy tried to deliver your order, but your address is wrong. 

This might happened due to the auto filling feature or autocorrect in our smart phones or laptops. 

I request you to please reconfirm your address again so we can deliver the product to you as soon as possible. 

I'm really sorry for the inconvenience caused. In case, you need any other assistance, you can contact me here. 

I'm glad to help you. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

I'm really sorry for the inconvenience caused. I'm here to help you and I will help you with this. But for that, I need your help as well. 

I'm forwarding this complaint to our replacement team. They'll send a representative to check your concern. If the faculty cables are delivered to you, then we will definately replace your unit as soon as possible. 

I'm glad to help you and your issue will be solved as soon as possible. 

Homebox Team.