Subject: Re: English Language Test - Mayank Sood
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Apr 2023 03:31:09 -0700 (MST)

again , did not answer 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, April 15, 2023 11:48:45 AM 
Subject: Fw: English Language Test - Mayank Sood 

interview 

From: Mayank Sood <[email-masked]> 
Sent: Saturday, April 15, 2023 10:29 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mayank Sood 

	
	
			Foreign Language Screening Test 
		
	Name 	Mayank Sood / (91+) 8743075560 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 
Form: [email-masked] 
Sub: Reply to non-delivery of the order 
Respected Sir, 

This email is in response to the email recieved by you on 14-04-2023. 

This email is regarding order number DUGBAG-3551 which was supposed to have reached you by now.Unfortunately, the courier company could not carry on with the required process as the address was worng. I would be grateful to you if you could send us the correct address with two moblie numbers as to the person who we can contect while making the delivery. 
Extremly sorry that you had to go through this experience with us. 
Thanking you, 
For Babyshop 
Customer Service Representative 
Mayank Sood 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
Thank you for bringing this issue to our attention. We apologize for the inconvenience this has caused you. 
We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future. 
Regarding your request for a replacement or refund,we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently. 
Thank you for your understanding and cooperation. 
Best regards, 
Homebox Team