Subject: Fwd: English Language Test - Arjun Karanwal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 15 Apr 2023 06:22:40 +0000

Interview

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Begin forwarded message:

From: Arjun Karanwal <[email-masked]>
Date: 15 April 2023 at 11:50:18 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Arjun Karanwal
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Arjun Karanwal     /  (+91) 9927520637    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Subject- Regarding Your Order Status and Address Verification.

Dear Customer,

Thank you for contacting us regarding the status of your order. We apologize for any inconvenience caused.

We have checked the tracking information and it seems that the courier company was unable to deliver the order due to an incorrect address. We kindly request you to confirm the address so that we can arrange for the re-delivery of your order.

Please let us know the correct address and any other relevant details that we should know. We will do our best to ensure that your order is delivered to you as soon as possible.

Thank you for your patience and understanding.

Best regards,

Arjun Karanwal
Customer Service Representative
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Subject - Request for Inspection and Resolution of Scratches on TV Cabine

Dear Abdul,

Thank you for reaching out to us regarding your recent purchase of the TV cabinet from Homebox. We are sorry to hear that the cabinet has scratches on it and apologize for any inconvenience this has caused.

We understand your concern and would like to make things right. We would like to arrange for our team to inspect the cabinet and assess the damage. We will then offer you a replacement unit or a refund, as per our company's policy.

Please share with us some images of the scratches, and we will process the request further. We kindly request you to keep the original packaging of the product intact so that we can arrange for the return of the product.

Thank you for bringing this matter to our attention, and we appreciate your patience while we work to resolve this issue.

Best regards,

Arjun Karanwal
Customer Service Representative
Homebox