Subject: Fw: English Language Test - Akshita jain
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 15 Apr 2023 06:17:49 +0000

interview
________________________________
From: Akshita jain <[email-masked]>
Sent: Saturday, April 15, 2023 11:08 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Akshita jain

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Akshita jain    /  (91) 9625928471    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To:

From:

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 15 april 2023

This email is regarding order number ABCD34 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 1234567890 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For live salesman company,

Customer Service Representative

Akshita
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir or Madam,

I am writing to complaint about a TV Cabinet purchased by me in the last week.

My name is Akshita jain. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the product because too many scratches on TV cabinet.

I immediately informed your customer support center about it. I would request you to kindly look into the matter and take necessary action as soon as possibly.
I want TV cabinet to be returned or replaced with a new TV cabinet or give me my money back.

Looking forward to your positive response.

Yours sincerely,
Akshita jain