Subject: English Language Test - Ayushi Saxena
From: Ayushi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 01:25:03 -0400

| | Foreign Language Screening Test

Name | Ayushi Saxena     /  (91) 8076176372    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir,
Sorry for inconvenience, i understand your situation i will raise a ticket for this and this issue will resolve as soon as possible. Thankyou for your patience i will connect with you soon

Have a good day sir , thankyou for giving your valuable time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Thankyou for your patience i raised a ticket for your product replacement. They will replace your cabinet with a new unit as soon as possible.

Have a good day. I appreciate your patience.

Thanks and regards,
Ayushi Saxena

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