Subject: English Language Test - Mayank Sood
From: Mayank Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 00:59:08 -0400

| | Foreign Language Screening Test

Name | Mayank Sood    /  (91+) 8743075560    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
Form: [email-masked]
Sub: Reply to non-delivery of the order
Respected Sir,

This email is in response to the email recieved by you on 14-04-2023.

This email is regarding order number DUGBAG-3551 which was supposed to have reached you by now.Unfortunately, the courier company could not carry on with the required process as the address was worng. I would be grateful to you if you could send us the correct address with two moblie numbers as to the person who we can contect while making the delivery.
Extremly sorry that you had to go through this experience with us.
Thanking you,
For Babyshop
Customer Service Representative
Mayank Sood

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for bringing this issue to our attention. We apologize for the inconvenience this has caused you.
We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future.
Regarding your request for a replacement or refund,we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently.
Thank you for your understanding and cooperation.
Best regards,
Homebox Team

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