Subject: English Language Test - Kunal Mehra
From: Kunal Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 14:04:28 -0400

| | Foreign Language Screening Test

Name | Kunal Mehra    /  (110042) 9873996262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
My name is kunal.i contacting to you from babyshop.com. I am here  to inform you about  your order of hand beg which is not delivered by our courier boy to you because of your wrong address.our courier service boy was reached at that address which is given by you at our website but when he knock the door  they denied to recieving this order.sir hope you understand what happened with your order please put the right address for delivery of order. Sir we deliver your courier with in three working days.thankyou so much for giving us your precious time .if you like our services please rate for conversion for more better services.
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
Am customer support executive from from homebox team.
Hey sir sorry for inconvenient with our product it maybe placed wrongly due to someone's mistake.our team can replace it and give a new one to you as replacement of this cabinet.sir you know about our services before many years it's our first and last mistake.our team is so much talented and hardworking.it mistake is maybe happened due to some new intern.we can fixed it and if you still feel unsatisfied with our services then I assured you about returning your money.just give us a one more chance sir hope you understand us and thankyou for giving me your precious time.i can put your complaint to our replacement department.if you satisfied with our services please rate us for more better services.
Thankyou from homebox team

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