Subject: Re: English Language Test - Gaurav Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Apr 2023 07:41:49 -0700 (MST)

ask to call tomorrow 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, April 14, 2023 2:16:08 PM 
Subject: Fw: English Language Test - Gaurav Singh 

interview 

From: Gaurav Singh <[email-masked]> 
Sent: Friday, April 14, 2023 11:54 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Gaurav Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Gaurav Singh / (91) 9910257405 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hey XYZ 

I really apologize for the inconveniences as you haven't received your package and the reason was 
the courier tried to deliver the order to you, but your address as per the courier was wrong. 

That's the reason you haven't received your package. I am initiating refund to you for your order and request you to place a new order with correct details. Once you done you can give a call we will provide you 10% discount as well. 

Gaurav Singh 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

I am really sorry you have to spend time figuring this out. I know this must be frustrating for you. 

I have informed this to our product team already. 
They will give you call in 2-3 hours and they will let you know whether it can be replaced or you will get refund for it 

Gaurav Singh