Subject: Re: English Language Test - Asrar Dar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Apr 2023 07:38:39 -0700 (MST)

location-jammu and Kashmir, cannot relocate 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, April 14, 2023 2:16:28 PM 
Subject: Fw: English Language Test - Asrar Dar 

interview 

From: Asrar Dar <[email-masked]> 
Sent: Friday, April 14, 2023 11:05 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Asrar Dar 

	
	
			Foreign Language Screening Test 
		
	Name 	Asrar Dar / (+91) 7006208424 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear [Customer], 
Thank you for contacting us regarding your recent order with our online store. We apologize for any inconvenience caused by the delay in the delivery of your handbag. 
After investigating the matter, we found that the courier company attempted to deliver your package to the address provided during checkout. However, they were unable to deliver the package due to an incorrect address. 
We understand your concern and we apologize for the inconvenience caused. We will be happy to assist you in any way we can to ensure that your package is delivered to the correct address as soon as possible. 
Please provide us with the correct shipping address, and we will work with the courier company to have your package delivered to the new address as quickly as possible. 
Once again, we apologize for the inconvenience caused and thank you for your patience and understanding in this matter. 
Please let us know if you have any further questions or concerns. 
Best regards, 
[Your Name] 
Customer Service Representative at [Your Company Name] 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
Thank you for bringing this matter to our attention. We are sorry to hear that you received a TV cabinet with scratches on it. 
At [Your Company Name], we strive to provide our customers with the highest quality products, and we apologize that your experience fell short of your expectations. 
As per our company's policy, we offer a 14-day return policy for products that are in their original condition and packaging. We would be happy to arrange for the return of the cabinet and provide you with a replacement or a refund. 
Please let us know which option you would prefer and we will make arrangements for the return and replacement or refund of your TV cabinet. 
Once again, we apologize for any inconvenience caused and appreciate your patience in this matter. 
Thank you for shopping with us. 
Best regards, 
[Your Name] 
Customer Service Representative at [Your Company Name]