Subject: Re: English Language Test - Santosh Upadhyay
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Apr 2023 07:27:10 -0700 (MST)

did not answer , left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, April 14, 2023 2:17:52 PM 
Subject: Fw: English Language Test - Santosh Upadhyay 

interview 

From: Santosh Upadhyay <[email-masked]> 
Sent: Friday, April 14, 2023 8:44 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Santosh Upadhyay 

	
	
			Foreign Language Screening Test 
		
	Name 	Santosh Upadhyay / (110037) 9863207040 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir / Madam, 

Apologies for the inconvenience 

Please be informed that we handed your order to courier company but unfourtunately the order was not delivered to your house due to wrong address. 

Kindly provide us the correct resident address so that courier company will delivered your order as soon as possible . 

Highly appreciate your patience 

Have a nice day !!! 

Warm Regards 
Santosh Upadhayay 
Ph -9863207040 
Email - [email-masked] 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

I am very sorry you had this experience. 

We acknowledged that our team had failed you this time by making many scratches while installing TV Cabinet but regardless, we should have handed it better. I have passed this on to my team, we will make sure we use this experience to grow and learn as a team. 

We will try to fix or replaced with a new unit 

Thank you for your patience. If you need anything else, let me know if i can help .I apologies for any inconvenience 

Have a nice day !!! 

Warm Regards 
Santosh Upadhyay 
Superviser at XYZ CO.LTD 
Ph- 9863207040 
Email - [email-masked]