Subject: Re: English Language Test - Priyanshu Kumari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Apr 2023 06:52:16 -0700 (MST)

stay in Mahipalpur, need time to think about shift timing , 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, April 14, 2023 7:14:56 PM 
Subject: Re: English Language Test - Priyanshu Kumari 

did not answer , left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, April 14, 2023 5:59:17 PM 
Subject: Fw: English Language Test - Priyanshu Kumari 

interview 

From: Priyanshu Kumari <[email-masked]> 
Sent: Friday, April 14, 2023 3:59 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Priyanshu Kumari 

	
	
			Foreign Language Screening Test 
		
	Name 	Priyanshu Kumari / (91) 7428731613 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Mam, 

We have received your order. 
The order is your hand bag. It is brown in colour and good in quality. 
So, we are going to deliver to your address but when I am going to courier your bag as per check your shipping address the address is incorrect. 

So, please share your correct address so we are able to courier your bag at correct place. 

Thank you, 
Regards, 
Priyanshu Kumari 
Customer service 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear sir, 

Thank you for contacting us! 
We heard your information about the cabinet we are really sorry that you have recieved the damaged product. 
Please don't worry. 
We can help you with the replacement. 
You can return the damaged item to us so we can replace it. 

Thank you. 
Regards, 
Priyanshu Kumari