Subject: English Language Test - Priyanshu Kumari
From: Priyanshu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 06:29:44 -0400

| | Foreign Language Screening Test

Name | Priyanshu Kumari     /  (91) 7428731613    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,

We have received your order.
The order is your hand bag. It is brown in colour and good in quality.
So, we are going to deliver to your address but when I am going to courier your bag as per check your shipping address the address is incorrect.

So, please share your correct address so we are able to courier your bag at correct place.

Thank you,
Regards,
Priyanshu Kumari
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

Thank you for contacting us!
We heard your information about the cabinet we are really sorry that you have recieved the damaged product.
Please don't worry.
We can help you with the replacement.
You can return the damaged item to us so we can replace it.

Thank you.
Regards,
Priyanshu Kumari

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