Subject: Fw: English Language Test - Santosh Upadhyay
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Apr 2023 08:47:52 +0000

interview
________________________________
From: Santosh Upadhyay <[email-masked]>
Sent: Friday, April 14, 2023 8:44 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Santosh Upadhyay

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Santosh Upadhyay    /  (110037) 9863207040    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir / Madam,

Apologies for the inconvenience

Please be informed that we handed your order to courier company but unfourtunately the order was not delivered to your house due to wrong address.

Kindly provide us the correct resident address so that courier company will delivered your order as soon as possible .

Highly appreciate your patience

Have a nice day !!!

Warm Regards
Santosh Upadhayay
Ph -9863207040
Email - [email-masked]
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

I am very sorry you had this experience.

We acknowledged that our team had failed you this time by making many scratches while installing TV Cabinet but regardless, we should have handed it better. I have passed this on to my team, we will make sure we use this experience to grow and learn as a team.

We will try to fix or replaced with a new unit

Thank you for your patience. If you need anything else, let me know if i can help .I apologies for any inconvenience

Have a nice day !!!

Warm Regards
Santosh Upadhyay
Superviser at XYZ CO.LTD
Ph- 9863207040
Email - [email-masked]