Subject: Re: English Language Test - ABHAS KUMAR PANDEY
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 13 Apr 2023 19:42:58 +0000

If he doesn’t accept at 25, we can offer 26 also

Sent from my iPhone

On 13 Apr 2023, at 17:54, Aishwarya Jaiswal <[email-masked]> wrote:

location- kanpur, can relocate, immediate joiner, salary-25k,total experience -5y, expecting- anything more than that, shared assessment test, sound ok

________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "Aishwarya Jaiswal" <[email-masked]>
Sent: Thursday, April 13, 2023 5:42:58 PM
Subject: Fw: English Language Test - ABHAS KUMAR PANDEY

interview
________________________________
From: ABHAS KUMAR PANDEY <[email-masked]>
Sent: Thursday, April 13, 2023 5:34 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - ABHAS KUMAR PANDEY

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    ABHAS KUMAR PANDEY    /  (91) 7703818988    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

Greetings for the day! This is in regards to your order for a hand bag which you ordered from our online store 14 days back. We regret for the inconveniences that you had for the delay in not receiving your order on time. The order was shipped by us, and handed over to the courier company same day when the order was placed. The courier tried to deliver the order but your address as per the courier was wrong. But now we have once again updated your correct address with the courier service. So your order will be delivered to your correct address by today evening positively.

We once again sincerely apologise for the inconveniences caused to you regarding the delay in delivering your order.

All the best!
Regards,
Abhas Kumar Pandey.
(Customer care executive).
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Greetings for the day! We sincerely apologise for the inconveniences caused to you regarding the TV cabinet you purchased from us last week. We are sorry to hear that you received a TV cabinet from us that was having too many scratches on it. Because you purchased the TV cabinet from us last week and it is under the return policy of our company, so we will be sending one of our executives to visit your house so that the TV cabinet can be returned back to our executive and your refund can be initiated from our side. So your order money will be refunded back to your original mode of payment within 3 to 4 business days as per your bank norms.

We once again apologize for the inconveniences caused to you regarding the order.

All the best!
Warm regards,
Abhas Kumar Pandey.
(Customer service representative).