Subject: Re: English Language Test - Saurav Anand
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 04:57:48 -0700 (MST)

location- Delhi,total experience-16y,immediate joiner, last salary-35k , expecting- as per company norms, shared assessment test, sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:19:49 PM 
Subject: Fw: English Language Test - Saurav Anand 

interview 

From: Saurav Anand <[email-masked]> 
Sent: Wednesday, April 12, 2023 11:14 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Saurav Anand 

	
	
			Foreign Language Screening Test 
		
	Name 	Saurav Anand / (91) 9818631333 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Travis, 

Thank you for writing to us at Babyshop Support Team. 

My Name is Saurav Anand and I have created the Service Request # 123456, so that we can track your concern wherein you wish to know the dispatch status of your product. 

Travis, I have reviewed your order details and found that we have dispatched it on 25 March, 2003. However, our Delivery Partner is not able to deliver it, as the following address provided by you in incorrect: 

Incorrect Address of customer 

Yo rectify this, I request you to please revert to this email along with your correct address, so that we can get your product delivered at the correct address on priority basis. 

Alternatively, you can call our Delivery Partner at 9811098110, and relay the aforementioned Service Request #. I assure you he will deliver your product at your Doorstep within 24 working hours. 

I hope this incident will not deter you from shopping with us! 

Regards, 

Saurav Anand 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

Thank you for writing to us at Babyshop Support Team. 

I am sorry to learn that the TV cabinet installed at your home has lot of scratches and you wish to get it replaced. I will be happy to help you with it. 

Abdul, your satisfaction is of utmost important to us and we take our privileged customes like yours word at face value. I am glad to inform you that we have raised the Service Request # 123456 to get the Cabinet replaced with the new one. I assure you that it will be replaced within in next 24 hours. 

Further, you can speak with our Technician at 9811098110 and relay your convenient time for installation. 

I hope I was able to address your queries as per your satisfaction. 

Have a great day, Abdul! 

Regards, 

Saurav Anand