Subject: English Language Test - MOHAMMED ALTHAFUDHEEN
From: MOHAMMED ALTHAFUDHEEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 07:57:37 -0400

| | Foreign Language Screening Test

Name | MOHAMMED ALTHAFUDHEEN    /  (+91) 8907901008    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Ref: Order ID 4565482

Sorry for the inconvenience faced. As per the status, the courier is unable to deliver due to incorrect address. Please provide us your correct address for timely delivery.

Thanks for shopping with us ! Wish you a Happy Day !

Customer Service Executive,
babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apologize for any inconvenience you may have experienced. If you would like to order a replacement, please do so through our app. Our field service agent will get in touch with you and the item will be replaced according to our return policy.

Thanks for shopping with us !

Customer Service Executive,
Homebox.

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