Subject: Re: English Language Test - Anurag Mishra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 04:28:47 -0700 (MST)

location - Gurgaon,cannot commute ,looking for gurgaon location 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:20:09 PM 
Subject: Fw: English Language Test - Anurag Mishra 

interview 

From: Anurag Mishra <[email-masked]> 
Sent: Wednesday, April 12, 2023 11:10 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Anurag Mishra 

	
	
			Foreign Language Screening Test 
		
	Name 	Anurag Mishra / (751018) 7978781007 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good morning 

This is Anurag from babyshop.com 

As I can check that you want to know the status of your order ? 

As per my information I can check that our courier person tried to deliver you the product but the address details didn't match as per our records . 

So could you please confirm your address once again or else please provide your contact details so that our courier person can directly contact you and deliver the product. 

Thanks regards 

Anurag. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good morning 

This is Anurag from baby shop.com 

It's really sad to hear that your cabinet was broken and we didn't meet as per your expectations. 

So no need to worry please be rest assured we would exchange that broken cabinet with a brand new one please mark for exchange on our website so that we can take necessary actions . 

Thanks regards 

Anurag