Subject: Re: English Language Test - Bilal Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 04:03:49 -0700 (MST)

disconnect call, left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:24:03 PM 
Subject: Fw: English Language Test - Bilal Khan 

interview 

From: Bilal Khan <[email-masked]> 
Sent: Wednesday, April 12, 2023 10:58 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Bilal Khan 

	
	
			Foreign Language Screening Test 
		
	Name 	Bilal Khan / (91) 9891104267 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Bilal, 

Greetings from baby shop 

We understand your concern regarding the delivery status of your hand bag which was placed on 27th March 2023 at 1:00pm for order number 110095. 

We would like to inform you that we have successfully shipped the order on 27th March 2023 to the couries department but as per the update from the courier partner they are unable to find the address given by you and said the address is incomplete that's the reason theorder is not delivered yet. 

We request you to kindly share the full address with the pincode and a landmark so that they can find the address and deliver the order as soon as possible. 

Thanks & regards 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Greetings from HOME BOX 

We completely understand your concern regarding the replacement/return of your damage Tv cabinet that you received. 

We would like to inform you that kindly share the images of the TV cabinet where it show the scratches clearly or damage part along with the invoice of the product so that we can validate and assist you accordingly. 

Thanks & regards 
HOME BOX Team