Subject: Re: English Language Test - Abhishek verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 03:53:06 -0700 (MST)

did not answer , left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:24:35 PM 
Subject: Fw: English Language Test - Abhishek verma 

interview 

From: Abhishek verma <[email-masked]> 
Sent: Wednesday, April 12, 2023 7:24 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Abhishek verma 

	
	
			Foreign Language Screening Test 
		
	Name 	Abhishek verma / (91) 9711734113 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for reaching out to us regarding your recent order of a handbag from our online store. We apologize for any inconvenience caused due to the delay in the delivery of your order. 

Upon checking the status of your order, we found that it was shipped on the same day when you placed the order. However, we were informed by the courier company that they were unable to deliver the package to you as the address provided was incorrect. 

We would like to request you to kindly check the shipping address provided during the checkout process to ensure that it is correct. If you find any discrepancies, please contact us immediately, and we will take the necessary steps to rectify the same. 

In the meantime, we have contacted the courier company and requested them to update the shipping address and attempt delivery again at the earliest. We assure you that we are committed to delivering your order as soon as possible. 

We apologize for any inconvenience caused and appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us. 

Best regards, 
[Your Name] 
Customer Service Representative. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We're sorry to hear about the scratches on the TV cabinet that we installed for you. We apologize for any inconvenience this may have caused you. 

We understand your desire to return the unit and receive a replacement or refund. We would like to assure you that we take such issues very seriously and would like to resolve this matter as quickly as possible. 

Please be assured that we will make every effort to resolve this issue to your satisfaction. We would like to kindly request that you provide us with photos of the scratches on the cabinet so that we can better understand the situation and take appropriate action. 

Once we receive the photos, we will review the situation and contact you as soon as possible with a resolution. If it is determined that the unit needs to be returned, we will coordinate with you to have it picked up at a time that is convenient for you. 

Thank you for your understanding and cooperation. We apologize again for any inconvenience and we look forward to resolving this issue for you. 

Sincerely, 
The Homebox Team