Subject: Re: English Language Test - MOHAMMED GHAZNI
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 03:36:21 -0700 (MST)

location- noida,fresher,nationality- Indian,shared screening test, sound ok 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, April 13, 2023 4:02:53 PM 
Subject: Re: English Language Test - MOHAMMED GHAZNI 

again did not answer call, left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:24:51 PM 
Subject: Fw: English Language Test - MOHAMMED GHAZNI 

interview 

From: MOHAMMED GHAZNI <[email-masked]> 
Sent: Wednesday, April 12, 2023 4:48 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - MOHAMMED GHAZNI 

	
	
			Foreign Language Screening Test 
		
	Name 	MOHAMMED GHAZNI / (91) 8921423869 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To :- [email-masked] 

SUBJECT 

Dear Akhil, 
Thank you for connecting with us. We understand that you are facing trouble with receiving the order that you have placed with us. We offer our apologies for the inconvenience caused. 

Sir, the reason you haven't received your order yet is because our delivery partner is facing trouble trying to locate your provided address. 

Often times, our customers have provided us with a wrong address by mistake. We wish to check with you to see if any error has occurred from your side. Please respond to this e-mail and confirm with us if there is any mistakes in the address that you have provided to us. 

Unfortunately, we can only proceed further once the address is confirmed. Please respond to this e-mail as soon as possible. We want to be able to get you your order at the earliest possible opportunity. 

If there is anything else our team can do to improve your experience, please don't hesitate to reply to this email and ask! 

Sincerely, 

Mohammed Ghazni 

Customer Care Representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To :- [email-masked] 

SUBJECT 

Dear Abdul, 
Thank you for connecting with us. We understand that you are facing trouble with the product that you have purchased with us. We offer our deepest apologies for the trouble caused. 

Sir, we are upset to hear from you that our product has quality issues to it. We'd love to resolve the problem at the earliest possible opportunity. We'll be sending our team to your provided address to understand the situation thoroughly and do what is necessary to resolve the situation right then and there. 

Please inform us your preferred time and date by responding to this email. We wish to make reparations as soon as possible. 

If there is anything else our team can do to improve your experience, please don't hesitate to reply to this email and ask! 

Sincerely, 

Mohammed Ghazni 

Customer Care Representative