Subject: English Language Test - G Maheshwaran
From: G Maheshwaran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 06:04:58 -0400

| | Foreign Language Screening Test

Name | G Maheshwaran    /  (+91) 9654998910    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for writing to us.

We would like to inform that your order has already been shipped and courier attempted to deliver your order on 11th April 2023. Unfortunately, they were unable to deliver the order as the address was wrong or incomplete.

Please confirm your shipping address to us. We will forward it to the courier so that the order could be delivered at the earliest. We apologize for the inconvenience.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for writing to us and we apologize for the inconvenience caused to you.

We understand that you wish to return the product as you have noticed multiple scratches on the product. We are happy to inform that you can return the product within 15 days of delivery for exchange or refund.

Please find the attached return label along with the email to return the goods back to us. Once the good is returned you can write to us to request either exchange or refund.

Thank you

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