Subject: Re: English Language Test - Nikita Petshali
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Apr 2023 02:41:09 -0700 (MST)

stay in Uttrakhand, can relocate, fresher , sound ok , shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 12, 2023 8:01:58 PM 
Subject: Fw: English Language Test - Nikita Petshali 

interview 

From: Nikita Petshali <[email-masked]> 
Sent: Wednesday, April 12, 2023 12:18 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nikita Petshali 

	
	
			Foreign Language Screening Test 
		
	Name 	Nikita Petshali / (91) 8630939928 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Subject: Reply to non-delivery of the order 

This e-mail is in response to the e-mail received by you on 30 March 2023. 

This e-mail is regarding order no. ERHIBAG2001 which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you send us the correct address 
with two phone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 9645892637 and providing with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

For baby shop company, 

Customer service representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul 

Thank you for bringing this issue to our attention. 

We apologise for the inconvenience this has caused you. 

We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future. 

Regarding your request for a replacement or refund, we will be happy to honour it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently. 

Thank you for your understanding and cooperation. 

Best regards, 

HomeBox Team