Subject: Fw: Arabic Language Test - Sami Mubarek Mohamedberhan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 13 Apr 2023 06:21:17 +0000

please ask this guy to take test in arabic, this one is not priority, but needs to be done
________________________________
From: Sami Mubarek Mohamedberhan <[email-masked]>
Sent: Thursday, April 13, 2023 10:58 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: Arabic Language Test - Sami Mubarek Mohamedberhan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sami Mubarek Mohamedberhan    /  (+91) 8129677611    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear valued customer,
    Our deep apologies for the inconvenience and delay of your shipment, as per the courier company they tried to contact you and deliver your order but unfortunately the address that was provided on our website was incorrect, kindly provide us with your full address and contact details so we can follow-up with the courier company and expedite the delivery of your order, I repeat our deep apologies to you.
 Best regards
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr.Abdul
  Our apologies for the inconvenience, your complaint has been placed and forwarded to the concerned department, as per our company policies the unit is going to be replaced with a new one and installed at your place as soon as possible,  thank you for your feedback.
Sincerely yours
Homebox