Subject: English Language Test - Sneha Verma
From: Sneha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 11:59:27 -0400

| | Foreign Language Screening Test

Name | Sneha Verma    /  (91) 9354064733    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mrs/mr customer's name

Thank you for reaching out.

We appreciate your patience, as we can see that you've order a hand bag 14 days back and still haven't received it. We really apologize for the delay, The courier tried to deliver the order to the you, but your address as per the courier was wrong. If you can help us with your correct address then we can send you the courier within 24-48 hrs.

If there’s anything else we can do, just let us know.

Thankyou for shopping with babyshop.com
Customer Service Representative
Sneha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mrs/mr customer's name

Thank you for reaching out.

I’m sorry to hear that TV cabinet have many scratches on it. I’ve addressed this issue with our Support team. We'll be happy to replace it with a new unit. Our team will reach out to you within 24hrs.

Let me know if I can help you with anything else in the meantime.

Thank you
Customer Service Representative
Sneha

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