Subject: Fw: English Language Test - Saurav Anand
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:49:49 +0000

interview
________________________________
From: Saurav Anand <[email-masked]>
Sent: Wednesday, April 12, 2023 11:14 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Saurav Anand

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Saurav Anand    /  (91) 9818631333    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Travis,

Thank you for writing to us at Babyshop Support Team.

My Name is Saurav Anand and I have created the Service Request # 123456, so that we can track your concern wherein you wish to know the dispatch status of your product.

Travis, I have reviewed your order details and found that we have dispatched it on 25 March, 2003. However, our Delivery Partner is not able to deliver it, as the following address provided by you in incorrect:

Incorrect Address of customer

Yo rectify this, I request you to please revert to this email along with your correct address, so that we can get your product delivered at the correct address on priority basis.

Alternatively, you can call our Delivery Partner at 9811098110, and relay the aforementioned Service Request #. I assure you he will deliver your product at your Doorstep within 24 working hours.

I hope this incident will not deter you from shopping with us!

Regards,

Saurav Anand
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thank you for writing to us at Babyshop Support Team.

I am sorry to learn that the TV cabinet installed at your home has lot of scratches and you wish to get it replaced. I will be happy to help you with it.

Abdul, your satisfaction is of utmost important to us and we take our privileged customes like yours word at face value. I am glad to inform you that we have raised the Service Request # 123456 to get the Cabinet replaced with the new one. I assure you that it will be replaced within in next 24 hours.

Further, you can speak with our Technician at 9811098110 and relay your convenient time for installation.

I hope I was able to address your queries as per your satisfaction.

Have a great day, Abdul!

Regards,

Saurav Anand