Subject: Fw: English Language Test - Priya Tiwari
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:42:16 +0000

interview
________________________________
From: Priya Tiwari <[email-masked]>
Sent: Wednesday, April 12, 2023 11:30 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Priya Tiwari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Priya Tiwari    /  (0532) 9935688303    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sir/ mam, We are really sorry for the inconvenience but we tried to reach your location to give you your order but unfortunately we couldn't find the address. Please verify your address so that we can deliver your parcel to you .

I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations.

If you would like to discuss the issue further, our customer support team is here for you. Do not hesitate to reach out and let us know how we can make things right.

Sincerely,
[manager’s signature]
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul ,Thank you for contacting us regarding your refund request on TV Cabinet . We take pride in ensuring our products always meet our customers’ needs.

However, upon careful consideration, we regret to inform you that you are not eligible for a refund due to the condition of the TV Cabinet . We sincerely apologize for the inconvenience caused.

We regret any inconvenience this may have caused. Please feel free to reach out using the contact information below if you have any questions, concerns, or something else I can assist with.

[Rep name, job title]

[Phone number, email address]

[Contact number]