Subject: Fw: English Language Test - Akil Saifi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:34:56 +0000

interview
________________________________
From: Akil Saifi <[email-masked]>
Sent: Wednesday, April 12, 2023 11:40 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Akil Saifi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Akil Saifi    /  (+91) 9720373916    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for writing to us.

We understand your concern regarding the order which you are unable to receive.

We will surely assist you in this regards.

This e-mail is regarding order number ending with XXXX which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with the telephone number as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you

Akil Saifi.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr. Abdul,

Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you.

I am sending a replacement product, which I personally inspected for damage before shipping.

I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

We appreciate your patience.

Akil Saifi.