Subject: Fw: English Language Test - Ankit Verma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:34:06 +0000

interview

________________________________
From: Ankit Verma <[email-masked]>
Sent: Wednesday, April 12, 2023 12:10 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ankit Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ankit Verma    /  (91) 8770428313    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sub:Reply to non-delivery of the order.
Respected Ma'am/Sir,
This email is in response to the email received by you on 11/04/2023

This email is regarding order number******** which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the address was wrong.I would be grateful to you if you could send us the correct address and two phone number as to the person who we can contact while making the delivery

Another way of completing the order is by contacting the courier company whose number is **********and email-**********and providing him with your exact location or going to the courier company yourself and collecting it .

We are Extremely sorry that you had to go through this experience with us

Thanking you,
From the *******Company
Customer Service Representative
Ankit Verma.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for bringing this issue to our attention.We apologize for the inconvenience this has caused you.

We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future.

Regarding your request for a replacement or refund,we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently.

Thank you for your understanding and cooperation.

Best regards,
Homebox Team

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