Subject: Fw: English Language Test - Shivani Chowdhary
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:29:37 +0000

interview
________________________________
From: Shivani Chowdhary <[email-masked]>
Sent: Wednesday, April 12, 2023 2:22 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shivani Chowdhary

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shivani Chowdhary    /  (+91) 8130505081    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  We are asked to draft a response to the email the costumer send us. The email that will be written as a response is as under:
To: [email-masked]
From: [email-masked]
Sub: Reply to non- delivery of the order.
Respected Mam,
This email is in response to the email received by you 12.04.23.
This email is regarding order number EHIKBAG -2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 8130505081 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For LiveSalesman
Customer Service Representative
Shivani.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,
Greetings of the day!
Thank you for connecting with us and sharing your concern. We do understand and will try our best to help you with your concern. However, we would request you to kindly show the pictures of your TV cabinet received so that we can check the same for better assistance. Also, we would request you to kindly share the copy of the invoice of the purchase for further reference. Rest be assured, we will surely help you in the best possible manner and do the needful.
In case of any other queries please feel free to reach out to us.
Regards,
Shivani
LiveSalesman.