Subject: Fw: English Language Test - Hritik Tyagi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 14:04:28 +0000

interview
________________________________
From: Hritik Tyagi <[email-masked]>
Sent: Wednesday, April 12, 2023 4:01 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Hritik Tyagi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Hritik Tyagi    /  (91) 9870509105    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hlo Sir,
Sorry for the inconvenience faced by you but as we check your order status and our delivery person remarks, According to delivery remarks your address is incomplete/unlocatable that's why our courrier partner wasn't able to deliver the product.
Kindly update the correct address and we will try our level best to send the order on your updated address as soon as possible.

Regards
Hritik
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hii Sir,
As i understood from your concern you got a damaged product from our end.
Sorry for the inconvenience faced by you sir.
As per your concern i will place a replacement request for your unit and the new replaced unit will be delivered soon on your address.

Regards
Homebox Team.