Subject: English Language Test - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 06:07:06 -0400

| | Foreign Language Screening Test

Name | Anand Kumar    /  (+91) 8765083108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir as per your order status I have checked that your order has been shipped
On the same day when you order and our courier company picked your order on the same day but our courier partner found difficulty to deliver your order at mentioned address I request you that please update your address in the babyshop app
So our courier partner found easy to deliver your order if further find difficulty
Please contact our helpline

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul i sad to hear that you facing a problem product that has been delivered as per your query i understand.Your problem you told me that tv cabinet
Have to many scratches your complain is forwarded to our higher authority as per the company policy your product is to be repaired or it would be replace or it will be
return as per the company policy you will
get the full refund amount

Thank you

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