Subject: Fw: English Language Test - Diksha Kanojia
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 12 Apr 2023 08:51:11 +0000

interview
________________________________
From: Diksha Kanojia <[email-masked]>
Sent: Wednesday, April 12, 2023 1:22 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Diksha Kanojia

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Diksha Kanojia    /  (110002) 9999364031    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thank you for reaching out to us regarding the status of your recent order for a handbag from our online store. We apologize for any inconvenience caused by the delay in delivery.

We have looked into the matter and found that the courier company attempted to deliver your order to the address provided by you, but unfortunately, the address was incorrect. We sincerely apologize for this and understand your frustration.

We would like to assure you that we are taking steps to rectify the situation as soon as possible. We have already reached out to the courier company to update the correct address and ensure that the delivery is made to you promptly.

Please be assured that we are doing everything in our power to make sure that you receive your order as soon as possible. We appreciate your patience and understanding in this matter.

If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.

Best regards,
Diksha
Customer Service Representative at ABC company.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for reaching out to us about the scratches on your TV Cabinet. We apologize for any inconvenience caused and would like to offer our assistance to resolve this issue.

We understand your concern and would like to assure you that we will take the necessary steps to ensure your satisfaction. As a first step, we would like to investigate the situation further and assess the extent of the damage caused to the cabinet.

If the cabinet is indeed damaged, we would be happy to offer you a replacement or refund. However, in order to do so, we kindly request that you provide us with some additional information, such as photos of the scratches on the cabinet, and any other relevant details about the issue.

Please rest assured that we take the quality of our products and services very seriously and will do everything we can to ensure your satisfaction.

We look forward to hearing from you soon and resolving this matter to your satisfaction.

Best regards,

The Homebox Team