Subject: English Language Test - Kamran Khan
From: Kamran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 04:27:51 -0400

| | Foreign Language Screening Test

Name | Kamran Khan     /  (110093) 9169580982    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | The first thing that'll help you handle a customer complaint sent via email is getting into the right mindset. You don’t want to approach your reply thinking that you’re at odds with a customer. It’s easy to get into that mindset if the customer is extremely rude or undermines your professionalism while complaining. Rise above the temptation
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Your return rate will depend on the type of item you sell and the type of customers you sell to. If you have lots of repeat customers who know your merchandise, your eCommerce returns are likely to be lower than the average. But your eCommerce returns rate can go up by as much as 50% above normal after the holidays

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