Subject: English Language Test - LALIT MOHAN
From: LALIT MOHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 03:44:50 -0400

| | Foreign Language Screening Test

Name | LALIT MOHAN    /  (110047) 7982108023    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear
Customer  you had ordered a hand bag 14 days back   and bag was shipped to our side but due to your  address wrong mentioned in the system it was not delivered and we are sorry for your inconvenience and I hope you will fill correct right address so that our courier staff will reach at you and handover your bag to properly so you are request please fill the right address so you will have not any kind of inconvenience and  you will receive it as soon as possible  if you come any kind of  problem you can mail to us regarding product thanks
Regard -  baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Abdul as we receive you mail through your side that your tv have been scratch after the installation  we are apologize for because it doesn't come in our under regarding this  you will have  to need your warranty card because if it will come under the policy then definitely we will make your help so while will have need a screen shot of your warranty card other waise we will sorry to you so kindly you have request please send us mail of your warranty card then we will read the policy and help you better' thanks
Regard -homebox team

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