Subject: Chinese Language Test - Himanshi Singh
From: Himanshi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 03:21:59 -0400

| | Foreign Language Screening Test

Name | Himanshi Singh    /  (91) 8954234917    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Status of your Order No. XXXX from babyshop.com
Dear Customer,
This email is in response to your query regarding the status of your product.
Your order number XXXX which was supposed to have reached you by now, unfortunately couldn’t reach your given location. The order was shipped and handed to the courier for delivery but couldn’t reach your location as the address was wrong. I request you to send us the correct address with two contact numbers, so we can contact you while making the delivery. We will reach the courier company and get your order delivered within three working days.
Himanshi Singh
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thank you for bringing this issue to our attention. We apologize for the inconvenience caused to you.
We would like to inform you that we take your feedback seriously and we will investigate this matter further to ensure that this does not happen again in the future.
Regarding your request for a replacement or refund, we will be happy to honor it. Please provide us with your order number and a photo of the scratches on the cabinet. This will help us process your request more efficiently.
Thank you for your understanding and cooperation.
Best regards,
Homebox Team

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