Subject: Arabic Language Test - Saeedur Rahman Choudhary
From: Saeedur Rahman Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:29:30 -0400

| | Foreign Language Screening Test

Name | Saeedur Rahman Choudhary    /  (91) 6387472467    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear Customer,

Thank you for contacting us and we sincerely apologize for the inconvenience caused by us.

With reference to your order number ######, Please be informed that we had shipped the order on the same day it was placed, but our courier partner has informed us that they are unable to trace the address provided by you. So we humbly request you to provided some accurate address with your running contact details. We will defiantly try to deliver it to you asap.

We apologize again and assure you to not repeat any such inconvenience in future.

Regards,
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting us and giving us the opportunity to serve you.

Please accept our sincere apology, this is not the experience we want our customer should have while shopping with us.

With reference to your order number #####, we want to inform you that you can replace the order by creating a replace request on our website. As well as you have a option to return the order by raising a return request on the website. Our courier partner will collect the item with in 2 - 3 business days. Your refund will be initiated once the return will be reached to our warehouse immediately. The refund amount would take 7 business days to reflect in you ban account.

Feel free to get in touch with us for further concern.

Regards,
Homebox Support Team,

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