Subject: English Language Test - Prateek Kumar
From: Prateek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:54:49 -0400

| | Foreign Language Screening Test

Name | Prateek Kumar    /  (+91) 8377883387    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam,

As we checked in our System your order was shipped by us, and handed over to courier company same day when the order was placed.
But as per the courier company the address which
You have mentioned while placing the order is wrong so please provide the correct address so you can get your order ASAP.

Thanks,Regards
Prateek kumar
Xyz Pvt Ltd.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Sorry to hear that,your concer will be resolved
You can do one thing just click the pictures of
The cabinet and send to us we will chechk and
Our concern,Team will coordinate with you and
Your Unit will be replaced.

Thanks,Regards
Prateek kumar
Xyz Pvt Ltd.

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