Subject: English Language Test - Anurag Mishra
From: Anurag Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:40:34 -0400

| | Foreign Language Screening Test

Name | Anurag Mishra    /  (751018) 7978781007    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning

This is Anurag from babyshop.com

As I can check that you want to know the status of your order ?

As per my information I can check that our courier person tried to deliver you the product but the address details didn't match as per our records .

So could you please confirm your address once again or else please provide your contact details so that our courier person can directly contact you and deliver the product.

Thanks regards

Anurag.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning

This is Anurag from baby shop.com

It's really sad to hear that your cabinet was broken and we didn't meet as per your expectations.

So no need to worry please be rest assured we would exchange that broken cabinet with a brand new one please mark for exchange on our website so that we can take necessary actions .

Thanks regards

Anurag

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