Subject: Re: English Language Test - Ambrish Pandey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 11 Apr 2023 07:59:32 -0700 (MST)

location-Merut,can relocate, fresher, sound more than average , but can relocate only after 17th , shared screening test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, April 11, 2023 11:16:11 AM 
Subject: Fw: English Language Test - Ambrish Pandey 

interview 

From: Ambrish Pandey <[email-masked]> 
Sent: Tuesday, April 11, 2023 11:11 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ambrish Pandey 

	
	
			Foreign Language Screening Test 
		
	Name 	Ambrish Pandey / (+91) 8171126207 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Sub: Reply to non-delivery of the order. 

Respected Mam, 

This email is regarding order number xxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address. 
Another way of completing the order is by contacting the courier company whose number is xxx and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry our [product/ service] didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced. 

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.